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Viva Salon Policy

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1. Appointment Booking:

  • Advance Booking: We recommend booking appointments in advance to ensure availability.

  • Confirmation: All appointments must be confirmed at least 24 hours before the scheduled time. Unconfirmed appointments may be canceled.

  • Walk-ins: Walk-ins are welcome but are subject to availability.

2. Cancellation and No-Show Policy:

  • Cancellation: We require at least 24 hours' notice for cancellations. Cancellations made less than 24 hours before the appointment will incur a cancellation fee of 20%.

  • No-Shows: Clients who fail to show up for their appointment without notice will be charged a no-show fee of 20%.

3. Late Arrivals:

  • Grace Period: We offer a 10-minute grace period for late arrivals. If you arrive more than 10 minutes late, we may need to reschedule your appointment and a rescheduling fee may apply.

  • Impact on Service: If you are late, your service may be shortened to accommodate other clients, but you will still be charged the full price.

4. Payment Policy:

  • Accepted Payments: We accept cash, credit/debit cards, and digital payments (e.g., mobile payment apps).

  • Deposits: A deposit may be required for certain services or group bookings. Deposits are non-refundable but may be applied to future services if cancellation policies are followed.

5. Refund Policy:

  • Services rendered are non-refundable: We strive for customer satisfaction. If you are not satisfied with your service, please notify us within 48 hours. We will do our best to rectify the issue or provide a complimentary follow-up service.

  • Products: Unused products in their original packaging may be returned within 14 days of purchase for a full refund or exchange. Opened or used products are non-refundable.

6. Health and Safety:

  • Client Responsibility: Please inform your stylist of any allergies, sensitivities, or medical conditions prior to your service.

  • Salon Cleanliness: We maintain strict hygiene and sanitation standards to ensure a safe environment for our clients and staff.

7. Personal Belongings:

  • Responsibility: Please keep your personal belongings with you at all times. Viva Salon is not responsible for lost or stolen items.

8. Children Policy:

  • Supervision: Children must be supervised by an adult at all times. For their safety and the comfort of other clients, children are not allowed in treatment areas unless receiving a service.

9. Cell Phone Use:

  • Courtesy: Please silence your cell phone during your visit to maintain a relaxing environment for all clients.

10. Photography and Social Media:

  • Consent: By visiting our salon, you consent to having your photo taken and used for promotional purposes, including social media, unless you explicitly inform us otherwise.

11. Gratuities:

  • Tipping: Tips are appreciated but not required. If you wish to leave a gratuity, it can be added to your payment or given directly to your stylist.

12. Client Conduct:

  • Respectful Behavior: We expect clients to treat our staff and other clients with respect. Any form of harassment, discrimination, or disruptive behavior will not be tolerated and may result in refusal of service and removal from the premises.

13. Privacy Policy:

  • Confidentiality: Your personal information is kept confidential and will not be shared with third parties without your consent.

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